Universal Associate

Position Number: Universal AA
Location: San Jose - Multi
Hours: Mon-Sat

Position Summary:

The incumbent will assist the Retail Bank in the implementation of sales plans, quality member service and daily operations that support Tech CU sales and service objectives. This will include, but is not limited to; opening new accounts, engaging in sales activities, cash/transaction management, loan services, mortgage processing, member outreach, training support, coaching and compliance. The incumbent will model quality service, support all elements of the Service Level Agreement and live the Tech CU Values.

Responsibilities:

SERVICE/OPERATIONS

Provides exemplary member service, modeling all Tech CU Service Level Standards.

Provides outstanding transaction/cash management. Accurately processes all transactions. Handles each transaction efficiently and with discretion. May conduct major vault transactions and transfers; conducts cash counts and audits when required.

Promotes available access channels (i.e. ATM, Mobile and Online banking options).

Adheres to all applicable compliance and regulatory requirements.
Supports and models Tech CU privacy and security policies. May close Financial Centers in absence of management.

Participates in staff meetings.


SALES

Opens/processes new member accounts, loan applications, and referrals. Honors commitments to members, ensures member satisfaction, and meets sales goals.

Engages in consultative sales techniques, actively develops new business, and expands existing relationships. Maintains current knowledge of Tech CU and competitor products. Accurately explains features and benefits of Tech CU products. Defines member needs, explains solutions, recommends action, and handles resistance in a consultative manner.

Builds client relationships through active outreach. Participates in on-sites and attends networking activities. Staffs financial center promotions and events. Travels to other locations as directed by management.

Actively participates in Member Outreach activities including company visits and on-sites, for the purpose of generating new business, strengthening relationships, and building brand awareness.

Provides back-up for the 1st Mortgage Loan Processor including document collection, distribution of disclosures, file assembly and verifications while adhering to Credit Union policies and procedures as well as regulatory guidelines.

Training Support

Facilitates/coaches a defined range of targeted skill-building programs/courses supporting the development of Financial Center employees.

May provide subject matter expertise on topics/programs that originate from the institution’s Learning & Development Department. Models desired behaviors/skills from development programs.

Proactively guides individuals to achieve results; accurately assesses strengths and development needs of employees relative to training initiatives.


WORKPLACE ESSENTIALS

Supports the Credit Union’s Mission & Vision and Lives the Tech CU Values (Accelerate, Collaborate, Innovate, & Cultivate).
Meets on a monthly basis with manager to discuss goal alignment, performance metrics, and development plans.
Adheres to Policy & Procedure put forth in employee handbook; upholds employee Code of Conduct/Ethics, and ensures confidentiality of the workplace.
The employee will comply with all rules and regulations as defined by applicable regulatory agencies. The employee will also adhere to all internal controls and security measures designed to ensure regulatory compliance with State and Federal laws.

Qualifications:

TYPICALLY HAS AT MINIMUM:
Education: Bachelor’s degree in a related business discipline or equivalent career experience.

Experience: At least 3 years of experience in related disciplines, including exposure to business and consumer financial products, policies and procedures. Loan processing experience is desireable.

Knowledge/Skills: Maintains current knowledge of the banking industry, the competitive landscape, consumer and business financial products, and disclosures/regulatory requirements.

Requirement: This “floating” position requires travel throughout the Tech CU service area. Schedule can change at any time based on business needs.

Travel: Holds a clear & valid California Drivers’ License. Possesses current automobile insurance. Willing to travel as required and to drive one’s own auto to conduct Tech CU business. Applicable IRS mileage reimbursement rate will be provided for Credit Union approved business travel.

Physical Requirements: Ability to lift 25 pounds, push/pull a luggage cart 1 city block, and sit or stand 70% of the day. Able to Keyboard and read computer screen for up to 90% of time during which one is seated. Move about the department and get into/out of a motor vehicle 6 times each day.

Other Requirements:
• Excellent written and verbal communication/presentation skills
• Commitment to make excellence a habit
• Initiative, self-motivation, and drive to achieve sales objectives
• Solid computer skills, including Microsoft Office and Outlook

Starting Pay Range:

$39,200--$50,000



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