The Digital Banking Transformation You Deserve Is Coming

We heard your feedback and are shifting to a more modern, secure, and user-friendly platform that provides you with a seamless experience between all your devices.

The digital banking platform upgrade will be completed in early 2025. Keep an eye out for additional detailed communications in the coming weeks. 

You can access our platform through two primary methods:

• Click on Personal Banking Login under Login from our website homepage: Use your existing username and password
• Mobile App (Tech CU): Download the app, use your existing username and password

Ensure you have your existing username and password and that your email address and phone number on file is up to date.  If you don't remember your current password, you can use the “Forgot Password” link to reset your password.

If you are currently using our Personal Banking login for online banking and our Tech CU Mobile Banking app, then you can use our new digital banking platform. If you are not an active user on our current digital platform, you will have an opportunity to register for the new platform. You will need your member number and other personal information to register.

We are not currently making any changes to these platforms. Business members can continue to access them as they do currently.  Please keep an eye out in the coming months for exciting updates to these platforms.

Troubleshooting steps:

• Verify you're using the new Tech CU app
• Confirm you're using your existing username and password
• Check your internet connection
• Reset your password through the "Forgot Password" link
• Reach our Contact Center at 800-553-0880 if issues persist

Card Controls is now 'Card Management ' in Online & Mobile Banking. You no longer require the separate Card Manager app to access this feature. Features include:

• Turning cards on/off
• Card activation
• Setting travel plans
• Transaction alerts
• Replacing lost, stolen, or damaged cards
• Updating your PIN

Key benefits include:

• A modern look and feel of our upgraded navigation 
• Seamless banking between desktop and mobile 
• Send and receive money with Zelle^®
• View account balances and details  
• Deposit checks from your phone  
• Make payments with BillPay  
• Manage cards on-the-go  
• View and transact on all your accounts with one username* 
• Monitor your account with comprehensive alerts

If you are an active user on our current platform and use our payment features, your payment information will be transferred over.  If you are not an active user on our current digital platform, you will have to enroll in those payment services.

Zelle® is coming soon! Please go to our Zelle FAQ page to learn more about how it will work upon launch.

Any existing transaction alerts will need to be re-established on the new platform.  Alerts can be found under Services & Support.

 We're experiencing higher call volumes and are:

• Increasing Member Service Center staffing
• Working to reduce wait times
• Encouraging digital self-service options

Contact methods:

• Member Contact Center:  800-533-0880
• Secure message from online banking or the mobile app
• Visit a Tech CU branch or schedule an appointment with our Virtual Branch Team

We will no longer support Direct Connect for Quicken; however, you will be able to continue downloading to Quicken using Express Web Connect. We will provide instructions on how to make that change when the new system is live.

We employ:

• Multi-factor authentication
• End-to-end encryption
• Secure device enrollment
• Regular security updates

Remember to regularly update your app and keep your login credentials confidential. If you notice any suspicious activity, contact our support team immediately.